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Evidence Guide: TLIJ3002 - Apply quality systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIJ3002 - Apply quality systems

What evidence can you provide to prove your understanding of each of the following citeria?

Work within a quality improvement system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use quality improvement systems, tools and techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within a quality improvement system

1.1

Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system

1.2

Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures

2

Use quality improvement systems, tools and techniques

2.1

Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures

2.2

Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction

2.3

Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within a quality improvement system

1.1

Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system

1.2

Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures

2

Use quality improvement systems, tools and techniques

2.1

Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures

2.2

Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction

2.3

Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating effectively with others when applying and implementing quality systems

completing relevant documentation

identifying and using equipment, processes and procedures required within the context of the job concerned

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in relation to quality system standards and processes

operating and adapting to differences in equipment in accordance with standard operating procedures

operating electronic communications equipment to required protocol

reading and interpreting relevant instructions, procedures and information

reporting and/or rectifying identified problems, in accordance with regulatory requirements and workplace procedures

selecting and using quality improvement tools and methods

working collaboratively with others when applying and implementing quality systems

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

operational work systems, equipment or management, site and organisational operating procedures

housekeeping standards and procedures

impact of job on enterprise and individual performance

quality improvement tools and methods

typical quality-related problems that may arise in work operations and products, and related options for action and solutions

workplace or site layout

workplace quality assurance and improvement principles and procedures.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.